1. Item Defect or In-Transit Damage
If your order arrives with a manufacturing defect or is damaged during transit, we’re here to help.
What we offer
A free replacement for the affected item
What’s required
Clear proof of damage or defect (such as photos of the product and packaging)
Important notes
Replacement requests must be submitted after delivery
Claims without proof may not be eligible for replacement
2. Refused Orders or Address Not Found
Orders that are refused by the recipient or returned due to an incorrect or undeliverable address are not eligible for a free replacement.
What happens in these cases
The order can be reshipped upon request
An additional shipping charge will apply for reshipping
Important notes
Please ensure your shipping address is complete and accurate at checkout
Address issues caused by the customer are not covered under free replacement policies
3. General Returns and Order Changes
We do not offer refunds for general return requests.
This includes situations where:
The customer wants to change the size
The customer changes their mind
The customer wants to purchase a different design
Important notes
All products are made to order
Refunds are not available for preference-based or non-defect-related reasons
Need Help?
If you have questions about your order or believe your item qualifies for a replacement, please contact our support team with your order details and supporting images. or write us at [email protected]